Freeform
Bring your questions, ideas, or challenges, and we’ll sort them out together.
- You set the pace; we work with you to reach your goals.
All services
Tech services
At Good Giant, tech support isn’t just about fixing what’s broken. It’s about showing you what your technology can really do.
Lifelong Apple user or just getting started, we offer personalized support across Mac, iPhone, iPad, Apple Watch, Apple TV, iCloud and more, plus everyday digital needs on any platform: mastering email, digital organization, securing your online life and learning to use AI tools.
How we work
We don’t just fix. We teach, guide and explore.
Many clients aren’t sure what their devices can do. We help you discover features you never knew existed and make your tech work for you. Every session ends with a personalized follow-up email covering what we did and what to try next.
MaciPhoneiPadApple WatchApple TViCloudAI tools
Tech services
Starter sessions
Getting going, getting organized, or just getting answers: the best place to begin.
Intro to AI
Curious about AI but not sure where to start? A hands-on introduction to the tools and how they fit into everyday tasks.
- Intro to AI concepts and safety
- Overview of ChatGPT, Apple Intelligence, Siri and other productivity AI tools
- Real-world examples: email, notes, calendars, search and creative prompts
Digital Declutter
Clear the digital chaos and create a more peaceful, productive space on all your devices.
- Inbox triage and email management strategies
- Organize and back up photos and files
- Clean up your desktop and Documents folders
- Remove redundant apps and files
- Set up better workflows and shortcuts
iPhone Starter Session
New to iPhone, or want to build a more solid foundation?
- Guided setup and Apple Account assistance
- Basic navigation: Home Screen, gestures, Control Center
- Calling, texting, FaceTime and email
- Photos, Safari and App Store basics
- Personalization and accessibility tips
Newbie Session
New to Apple devices, or just need a patient helping hand?
- Setup help for any Apple device
- Basics: email, texting, browsing and using apps
- Customizing the interface: text size, widgets, accessibility
- Organizing, data transfer, tips and tricks
- Avoiding scams and staying safe online
Pre-Purchase Consult
Skip the tech confusion and buy with confidence.
Ask about this sessionTech services
Family sessions
For households sharing devices, subscriptions and screens. Set up once, set up right.
iPad for Work, Play or Family
Working, relaxing, or sharing it with the family, get the most out of your iPad.
- Set up and customize your iPad for everyday use
- Multitasking: Split View, Slide Over and Stage Manager
- Organize files and sync across devices with iCloud Drive
- Take notes, scan documents and create with Apple Pencil
- Boost productivity with Safari, Mail, Calendar and third-party apps
- Family setup: Screen Time, parental controls and Apple Accounts
- Entertainment: Apple TV+, Music, Books and Podcasts
- Connect keyboards, trackpads and external displays
Apple Family Sharing & Services
Get the most out of Apple’s family tools.
- Create and manage a Family Sharing group
- Share subscriptions with Apple One: Music, TV+, Fitness+, News+, Arcade
- Manage Screen Time limits, downtime and app restrictions
- Use Ask to Buy to avoid surprise purchases
- Set up Apple Cash for teens with allowances and limits
- Share Apple Card with limits and monitoring
- Use Find My for family location sharing and lost devices
- Configure Medical ID and emergency contacts
Multi-Device Session
For households and power users juggling several Apple devices.
- Update every device to the latest iOS, iPadOS, macOS, watchOS and tvOS
- Confirm Apple Account and iCloud setup on iPhone, iPad, Mac, Apple Watch and Apple TV
- Cross-device features: AirDrop, Handoff, Universal Clipboard, Continuity Camera
- Sync files, photos and notes with iCloud Drive
- Family Sharing for subscriptions, purchases and iCloud+ storage
- Screen Time and parental controls across the household
- Unlock your Mac with Apple Watch and sync Health data
- Apple TV as a home hub for smart home automation
- iCloud backups and Time Machine for safe, smooth upgrades
Apple TV & Home Entertainment
Turn Apple TV into a hub for streaming, sharing and smart home control.
- Set up Apple TV and tune video, audio and app layout
- Streaming apps: Apple TV+, Netflix, Disney+, Hulu, YouTube
- Siri Remote shortcuts and using iPhone as a remote
- AirPlay casting and screen mirroring from iPhone, iPad or Mac
- Connect Apple TV with Apple Home for smart home control
- Family Sharing, profiles and parental restrictions
- Multi-room audio and HomePod
Tech services
Essential sessions
Go deeper with your Mac, iPhone and photos, and lock everything down.
Mac Basics & Setup
New to Mac? We’ll walk through the essentials and set it up your way.
- Guided setup and iCloud sign-in
- A tour of System Settings
- Finder, Dock and file organization basics
- Installing apps and connecting accessories
- Intro to Safari, Mail, Calendar and Messages
iPhone Deep Dive
Already use your iPhone every day? Uncover powerful features and smart settings.
Ask about this sessionMac Power User Session
Comfortable with the basics? Take your Mac skills to the next level.
- Automations with Shortcuts and Smart Folders
- Spotlight search tips and power tools
- Mission Control, Spaces and multitasking
- App-specific help: Photos, Notes, Preview, Calendar and more
- Performance, storage and security tuning
Mastering Apple Photos
Organize, edit and share your photos with ease. Photos is far more powerful than most people realize.
Ask about this sessionSecurity Checkup
Stay safe in a connected world by locking down your devices.
- Security settings audit: Mac, iPhone and iPad
- Wi-Fi and router review
- iCloud and backup check
- Privacy settings walkthrough
- Password and two-factor authentication review
- Parental controls, if needed
Not sure which session fits?
Tell us what you’re trying to do and we’ll point you to the right session, or build one around you.
Book a session
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